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Contact & Support

UPDATED: FEBRUARY 2026
24/7 SUPPORT AVAILABLE
We are committed to responding to all inquiries promptly. Please review the categories below to ensure your request reaches the correct department.

Contact Channels

General Support

[email protected]

General inquiries & orders
Response: 24-48 hours
Billing & Payments

[email protected]

Payment & invoice issues
Response: 24 hours
Privacy & Data

[email protected]

Data requests & privacy
Response: 5-7 days
Security & Fraud

[email protected]

Security concerns
Response: 1-2 hours
Refunds & Returns

[email protected]

Refund requests
Response: 24-48 hours
Feedback

[email protected]

Feature requests & suggestions
Response: 3-5 days

Response Time Commitment

Priority Level Type of Issue Response Time
Critical Security breach, account compromise 1-2 hours
High Payment failure, order issue 2-4 hours
Medium Refund request, billing question 24 hours
Normal General inquiry, technical question 24-48 hours
Low Feedback, feature request 3-5 days

Frequently Asked Questions

How do I download my purchased content?

Log into your account, go to Downloads section, and click the download button for each file. Your downloads are available for 30 days from purchase.

What if my download fails?

Contact [email protected] with your Order ID. We will provide a replacement link or issue a refund if the file is corrupted.

How long does refund processing take?

Refunds are processed within 5-7 business days for cards and 1-3 days for digital wallets. Contact [email protected] to start a refund request.

Can I cancel my subscription?

Yes, you can cancel anytime from your Account Settings. Cancellation takes effect at the next billing cycle.

Is my payment information secure?

All payments are processed through Cashfree with PCI DSS Level 1 compliance and 256-bit SSL/TLS encryption. We never store full card details.

Support Request Guidelines

To expedite your request, please include:

  • Your Vidyari account email address
  • Order ID or Transaction ID (if applicable)
  • Clear description of your issue
  • Screenshots (if applicable)
  • Steps you've already tried