| Priority Level | Type of Issue | Response Time |
|---|---|---|
| Critical | Security breach, account compromise | 1-2 hours |
| High | Payment failure, order issue | 2-4 hours |
| Medium | Refund request, billing question | 24 hours |
| Normal | General inquiry, technical question | 24-48 hours |
| Low | Feedback, feature request | 3-5 days |
Log into your account, go to Downloads section, and click the download button for each file. Your downloads are available for 30 days from purchase.
Contact support@vidyari.com with your Order ID. We will provide a replacement link or issue a refund if the file is corrupted.
Refunds are processed within 5-7 business days for cards and 1-3 days for digital wallets. Contact refunds@vidyari.com to start a refund request.
Yes, you can cancel anytime from your Account Settings. Cancellation takes effect at the next billing cycle.
All payments are processed through Cashfree with PCI DSS Level 1 compliance and 256-bit SSL/TLS encryption. We never store full card details.
To expedite your request, please include: